If you are not fully satisfied with your WatchShell purchase, you may request a return or exchange.

All requests must be submitted via email (hello@watchshell.com) within 7 business days of receiving your order, and are subject to approval.

1. Return Condition

• Of the two films enclosed, please return one unused film, excluding the spare film provided for free trial.
• A processing fee of $30 per order will be deducted from the refund to cover payment processing, complimentary shipping, and packaging costs. (This fee is not profit-driven.)
• Any customs duties or VAT incurred until the product reaches WatchShell Workshop are the customer’s responsibility.
• Refunds, excluding these costs, will be issued once the returned item arrives at WatchShell Workshop.

2. Damages & Issues

Please inspect your order upon receipt.

If your item is defective, damaged, or incorrect, contact us immediately and we will resolve the issue at no additional cost.

3. Non-returnable Items

Returns are not accepted for:

• Customized or personalized products
• Items not in their original condition

4. Return Approval Process

• To request a return, you must first email hello@watchshell.com for approval.
• Returns sent without prior approval will not be accepted.
• We will respond to all requests within the same business day.

5. Shipping Method

• Please use a standard postal service with tracking and provide the tracking number via email.
• We recommend adding insurance to prevent loss.
• Customers are responsible for any packages lost during return transit.

6. Refund Timeline

• Once the returned item has been received and inspected, we will notify you of the refund approval.
• Approved refunds are typically processed within 10 business days, though additional time may be required depending on your bank or payment provider.
• If more than 15 business days have passed since refund approval, please contact us at hello@watchshell.com.

7. Exchanges

• The fastest way to exchange is to return the original item and place a new order once your return has been approved.

8. European Union 14-Day Cooling-off Period

• For orders shipped into the European Union, you are entitled to cancel or return your order within 14 days, for any reason and without justification.
• Your item must be in the same condition as received—unused, with tags, and in its original packaging. Proof of purchase is required.